OVERVIEW

This website is operated by Savor Living Inc. Throughout the site, the terms “we”, “us” and “our” refer to Savor Living Inc. Savor Living Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Savor Living Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Savor Living Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 427 Speers Road #14, Oakville, Ontario, L6K 3S8.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@savorliving.ca

By purchasing from Savor Living Inc, you agree to abide by and be subject to these terms and conditions and the other policies of Savor Living Inc, which are subject to change and may be changed without notice at the company’s sole discretion.

OUR GUARANTEE

Our food is prepared in a certified, licensed, sanitary, professional kitchen. We prepare your meals fresh and deliver them to your home in . We guarantee that your meals will stay fresh through shipping for the 3 days. (i.e., 3 days after the first delivery date – Sunday evening delivery for Monday, Tuesday and Wednesday meals and 3 days after the second delivery date – Wednesday afternoon/evening for Thursday, Friday and Saturday), provided you follow our simple handling instructions once your meals are delivered. If any of our products do not remain fresh with proper handling during the guaranteed freshness period, please contact one of our customer service representatives.

ORDERING

Orders may be placed online at www.savorliving.ca or via phone at 289-837-3420. As our meals are prepared to order and made from scratch each week, all orders are due on Friday, the week prior to the desired Sunday delivery date or on Monday at noon for our Wednesday delivery. All orders must be paid in full prior to the weekly order deadlines. Please check all order and delivery information carefully when placing your order and on your order confirmation. Notify customer service immediately if there is an error. Multiple orders placed in a single purchase transaction shall be considered a single order for shipping purposes, unless such orders have different shipping addresses or multiple delivery dates, in which case, each such order’s delivery address and/or date shall be considered a separate order for shipping purposes. We are not responsible for errors in orders or delivery due to your profile selections, information or delivery instructions (e.g., name misspellings, incorrect or incomplete address information, lack of phone number), or changes made to your profile after the weekly order deadline has passed.

Our food may contain nuts, soy or wheat. We are not a nut free, soy free or gluten free facility.

CANCELLATIONS, REFUNDS AND ORDER CHANGES

You may cancel or change an order for a future (non-current) delivery date at any time up until Thursday, 11:59am ET the week prior to the delivery date (i.e., 3 days before the scheduled delivery date) or by Sunday, 11:59am (ie 3 days before the scheduled delivery date). As we purchase the ingredients and prepare the meals especially for your order from scratch each week, cancellations and order changes are not permitted for current delivery date orders. All cancellation requests must be made in writing by emailing us at info@savorliving.ca.

As our fresh meals are made-to-order and perishable, Savor Living Inc. does not accept product returns. Except as otherwise described herein and as required by law, all refunds or partial refunds will be provided as promotional discounts that will be applied as a credit or discount on your next purchase(s) in appreciation for your continued loyalty. These credits or discounts shall expire if not used within two years after issuance. For cancellations only, you may elect to receive your net refund amount for your cancelled order on your payment card or via cheque issued by Savor Living Inc., less a $25 charge for processing.

DELIVERY

We deliver to addresses in Oakville, Burlington, Milton and Mississauga. Deliveries to Mississauga, Burlington, and Milton will incur a flat rate delivery charge of $10. We reserve the right to charge additional delivery fees or require a minimum order size for all deliveries. All deliveries will be made using the information provided by you in the ordering process or in accordance with your special delivery instructions. We are not responsible for any damage or errors made by the delivery service and/or acts of nature. However, we will work with you to resolve your claims or disputes with the overnight delivery service due to damaged meals, undelivered packages, acts of nature, or any negligence on the part of the delivery service. Please note that the delivery service will leave your package at the residential delivery address if you are not home, with no signature required. Deliveries to business addresses require special shipping instructions; please contact customer service for any delivery requests to business addresses. Meals are delivered on Sunday evenings between 7- 10 pm and again on Wednesday between 2-5 pm. Meals should be put into a refrigerator immediately.

Customers may elect to pick up their meals at our kitchen located at 427 Speers Road #14, in Oakville, Ontario.

If you are not home, your meals will be left by your front door (unless otherwise instructed) in an insulated cooler bag with ice packs. Please contact customer service to provide any special delivery instructions. It is your responsibility to secure your pets. If you live in a building or work in a building with a concierge, you are responsible for notifying the concierge so our delivery driver may be granted access. In the event our driver is prevented from completing a delivery due to unsecured pets or inability to access a building, you may either request that our driver make a second delivery attempt, or make arrangements to pick up your meals at our kitchen facility. We reserve the right to charge additional delivery fees for second delivery attempts and for deliveries with consistent issues.

MEAL PICK UP

Customers in the Oakville area may pick up their meals at the Savor Kitchen located at 427 Speers Road #14, Oakville, Ontario, L6K 3S8 between the hours of 4:00 PM and 7:00 PM on Sundays or Mondays between the hours of 9:00 AM and 11:00 AM, or between the hours of 1:00 PM and 3:00 PM on Wednesdays. If you are unable to pick up your meals during the scheduled times, it is your responsibility to notify customer service and reschedule a pick-up time or make alternative arrangements. As the meals are fresh and have limited shelf life, unclaimed meals and meals not picked up during the scheduled times (without prior alternative arrangements) will be disposed of or donated to a local food shelter.

GIFT CERTIFICATES

Unless otherwise specified, gift certificates may be applied to any purchase of products or services offered by Savor Living Inc. at the time of redemption, and may be combined with other discounts and promotions. Gift certificates may not be redeemed for cash. Gift certificate purchases are final and non-refundable. Gift certificates do not expire until redeemed.

ALLERGENS

Savor Living Inc. recognizes that certain foods may cause allergic reactions in some people. Your safety is important to us. It is your responsibility to make sure you have left us a note during the ordering process outlining your food allergies and sensitivities. While we check the ingredients in all dishes for common allergens, we prepare our meals in a kitchen that also prepares meals that contain potential allergens. In addition, traces of potential allergens may be found in the ingredients and other food items received from our suppliers. If you have a life-threatening allergy, please refrain from ordering from Savor Living Inc. Our facility is not certified to be free from wheat, gluten, soy, nuts or other potential allergens.

OTHER

While we make efforts to use organic whenever possible, as well as all-natural ingredients, Savor Living Inc. meals are not, and we do not claim to be, entirely organic. The meals, nutritional suggestions, dietary programs and other products and services offered by Savor Living Inc. are not intended to be medical advice. They are not offered or intended to treat, mitigate or cure any type of disease, sickness or weight problem, or to replace vitamins, pre/post-natal supplements, medications, or nutritional recommendations provided to you by your medical provider. Savor Living Inc. products, services, nutritional suggestions and programs should not be used as a substitute for sound medical advice. Savor Living Inc. shall not be responsible or otherwise liable under any circumstances for any illness or health problem that may result from the consumption of its prepared foods, meals or other products. Consult your healthcare provider before taking nutritional supplements or beginning any diet or exercise program. The information on this website is to be used for informational purposes only.